SHIPPING & RETURNS
DELIVERY DUTY AND TAXES
All orders placed for delivery to the UK or Ireland are charged inclusive of duty and tax at checkout, there are no additional charges payable on delivery.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
We aim to deliver within 3-5 working days approximately (Mon-Fri), orders placed after noon may take an extra day's delivery. Please note, during busy periods, especially sale time, delivery may take between 5-7 days, however we do aim to get your purchase out sooner.
Express delivery: Guaranteed next working day delivery if the order is placed before 1pm (Mon-Fri)
WHERE DO WE DELIVER?
We deliver to all Mainland UK, Ireland and Channel Island addresses ONLY.
On rare occasions parcels may go missing, if for any reason you have not received your parcel within 7 days of ordering, please contact us on firstname.lastname@example.org
and allow us 5-8 working days for us to carry out the investigation.
WHAT IS THE DELIVERY CHARGE?
There is a standard delivery charge of £4.99 to UK only, Over £50 free UK shipping.
WHAT ARE MY DELIVERY OPTIONS?
You can only specify a different delivery address from your billing address, if it is your place of work. Just fill in your office address details at the checkout when prompted.
Please note that all orders require a signature upon delivery, therefore the courier is not authorised to leave your order in a safe place.
CAN I TRACK MY ORDER?
You will be sent an email to confirm that we have despatched your order. On this confirmation, we will will send you an email, any questions please email our customer services at email@example.com
with your order number and they will update you on the status of your order.
Your statutory rights are not affected by our shipping or returns policy.
All other aspects of our returns policy remain unchanged. Please see below for further details.
RETURN & EXCHANGE POLICY
You can return your item for free within 14 days.
Items must be returned new, unused, & with all labels & tags still attached.
Returns that are damaged, stained, washed or altered will not be accepted, & will be sent back to the customer.
Where provided, any designer packaging such as authenticity cards, dust bags & leather tags should be included with your return. Items should be returned in their original packaging to ensure they are adequately protected in transit.
All footwear must be tried on a carpeted surface, until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles will not be accepted.
Returns will not be offered for fragrances.
For returns from UK, please contact us directly who will be happy to assist you.
You may contact our Customer Care via email at: firstname.lastname@example.org.
Our Customer Care is available from Monday to Friday from 8 AM to 7 PM, excluding holidays.
Any issues caused by the use of a courier or a return label other than ours are not the responsibility of A.Z Clothing.
Your return may take until 5 business days to be handled by our warehouse. After that you will receive a confirmation email. The refund will be processed to the credit/debit card or account originally used for payment. Refunds may take up to 10 working days to appear on your bank statement, depending on your bank.
Please note that if you have received a gift and would like to return it for a refund, the person who originally purchased the gift will receive the refund. We apologise for any inconvenience this may cause.
At present, we do not offer an exchange service. Please return the items back to us and place a new order for the correct item online.